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About
Us
Chickenshop.co.uk
are completely dedicated to your total satisfaction. If
you have any suggestions or comments please e-mail us
at sales@chickenshop.co.uk.
Making
A Purchase
Making a purchase
could not be easier. Just browse our catalogue, and click
on the view/buy button to view more information and/or
see a more detailed picture of the selected item. If you
decide to buy the item you can put it in your shopping
cart. You can check your cart by selecting the 'Shopping
Cart' option found on the menu bar on the left
hand side of the screen or the top of the screen. This
option will allow you to view and edit the items you have
placed in your cart. After you have finished your selection,
click on 'Checkout'
and you will be asked for a few details that we need to
process the order. We accept credit/debit card payment.
Please note that all prices on the site are in British
Pounds Sterling. If you use a different currency, place
your order and your credit card company will convert the
transaction to your own currency. The amount taken from
your card will depend on the exchange rate between your
currency and British Pounds Sterling at the time the order
is processed.
We
accept Amex, Visa, Mastercard, Switch and Solo.
We
do not charge for any item until it is ready to ship.
Back ordered items are not charged until they are shipped.
If you would rather not send your credit card details
across the Internet you can place your order by:
Telephone
UK: 01592 642377
Telephone
Outside the UK: +44 (0)1592 642377
Fax:
01592 641782
Snail
Mail: Chickenshop.co.uk Ltd, 222 High Street, Kirkcaldy,
Fife, KY1 1JT
You
can also place an order using a cheque, postal order or
International Money Order. Make cheques and postal orders
payable to Chickenshop.co.uk Ltd. Please note that cheques
may take up to 5 days to clear.
Prices
All
our prices are inclusive and are only subject to post
and packing charges (see shipping and handling). Our prices
are constantly being reviewed but this should not affect
your order. The price the customer will pay for an item
will be as shown for that item at the time the order was
placed.
Please
note that all prices shown on the site are in British
Pounds Sterling.
Shipping
And Handling see delivery
Stock
Availability
To
ensure continuation of our stock we can and do obtain
the same products from more than one source. The result
of this is that packaging might differ from that shown
in the catalogue. We reserve the right to alter our catalogue
descriptions and prices at any time. If any of the product
changes conflict with your order we will always give you
the chance to change or cancel that order. If we are out
of stock of a product and cannot restock the item for
any reason we will always try and source a similar product
for you. If this should prove unacceptable to you, you
can cancel or change your order.
Many
of the photographs and descriptions listed on the site
are provided by the manufacturer or distributor. Changes
can occur in content, colour or design of items shown.
Returns
Policy and Cancellation Rights - You
can return items for any reason within 8 days of receipt.
Pack it up and return it to us preferably by Recorded
Delivery, and we will refund your card, or send a cheque
where applicable. Postage will not be refunded. This does
not affect your statutory rights. We can not refund on
goods not returned to us.
LOST
IN THE POST? - Once the products have been paid
for and have left our premises they are now the buyers
responsibility. To protect the customer all our packages
are trackable. If your parcel does not arrive give us
a call on 01592 565608 and we will do our best to help
you recover your goods.
WILL
SOMEONE BE THERE WHEN IT IS DELIVERED? All our
services are trackable.Your package will require
a signature at your end. Despatch should be to
an address where someone can sign for it. If you are unlikely
to be at home you can select to have your order shipped
to another address. If an attempt has been made to deliver
your order the courier will leave a card giving you contact
details. It is the customers responsibility to get in
touch with the delivery company and arrange to collect
the parcel or arrange for another delivery date. If your
parcel can not be delivered and it has not been called
for it will be returned to us. We are charged by the delivery
companies for the return of the package. This charge will
be deducted from any refund that you are due.
DAMAGED
GOODS - If goods arrive damaged we will replace. If
we ask you to return faulty goods the postal charge will
be refunded.
ARRIVED
TOO LATE? - If the order arrives too late for your
party, you can return them in the normal way and if we
are at fault, we will also refund your postage. A reason
why we may not be at fault is that you have selected to
use the first class post, when you should have used Express
delivery. If our carrier is at fault, we will still refund
your order in full. We ask you to send off the goods within
8 days of receipt.
IMPORTANT
EXCEPTIONS - As in a High Street shop, we expect the
goods to be returned in a saleable condition. This means
the packaging should also be intact. We cannot accept
anything back where the packaging has been damaged. You
must despatch your goods within 8 days of receipt. If
this deadline is not met we can only offer you a credit
note for the value of the goods. This does not affect
your statutory rights.
DISSATISFIED?
- If at any time you are dissatisfied with our service,
you can call the proprietor of chickenshop, Dennis Alexander,
on 0800 018 0626. You can also reach him by E Mail on
dennis@chickenshop.co.uk
This
does not effect your statutory rights as a consumer.
Credit
Card Security
When
you are asked to supply your credit card details we utilise
industry-standard Secure Sockets Layer (SSL) technology
in order to encrypt your credit card details (128 bit
). When asked to enter your credit card details you will
notice that a small padlock is displayed at the corner
of your browser, this means all data sent to us via the
order form is protected and secure.
Reaching
Us
If you need
to reach us, please e-mail us on sales@chickenshop.co.uk
alternatively, you can call us during opening hours (9.30am
to 5.30pm, Mon to Sat) on 01592 642377, fax us on 01592
641782, or write to us at Chickenshop.co.uk, 222 High
Street, Kirkcaldy, Fife, Scotland, KY1 1JT.
Privacy
Policy
We
are committed to protecting your privacy. We will only
use the information that we collect about you lawfully
(in accordance with the Data Protection Act 1998).
We
only collect information about you to process your order
and to provide you with the best possible service.
The
type of information we will collect about you includes:
your name
address
phone number
e-mail address
credit/debit card details
We
will never collect sensitive information about you without
your explicit consent. The information we hold will be
accurate and up to date. You can check the information
that we hold about you by e-mailing us at:
webmaster@chickenshop.co.uk
If
you find any inaccuracies we will delete or correct it
promptly. The personal information which we hold will
be held securely in accordance with our internal security
policy and the law. If we intend to transfer your information
outside the EEA (European Economic Area) we will always
obtain your consent first.
We
may use technology to track the patterns of behaviour
of visitors to our site. This can include using a "cookie"
which would be stored on your browser. You can usually
modify your browser to prevent this happening. The information
collected in this way can be used to identify you unless
you modify your browser settings. If you have any questions/comments
about privacy, you should e-mail us at
webmaster@chickenshop.co.uk
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