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Terms & Conditions
Terms & Conditions of Chickenshop.co.uk - Please read carefully
By confirming your order you accept to be bound by the following Terms and Conditions:
Copyright
This website is solely owned & operated by Chickenshop.co.uk. Unless specifically stated, the design and content including; text, movies, graphics, and underlying source code on this website is the intellectual property that is owned, controlled and licensed to Chickenshop.co.uk and its affiliates. The content on this site is intended solely for non-commercial use. Use of this website for purposes outside personal and non-commercial use including modification, distribution and re-publication is prohibited without prior written permission from Chickenshop.co.uk. Chickenshop.co.uk uses the trademarks, images and costumes that may be owned and/or controlled by fully licensed operators. These may not be reproduced or used without the permission of the trademark holders
Disclaimer
This site and its contents are provided on an 'as is' basis to the fullest extent of permitted law. Chickenshop.co.uk makes no warranties of any kind, express or implied, for any information, content, materials or products inlused on this website. Chickenshop.co.uk does not warrant that information accessible on this website is accurate, complete or current outwith reasonable means. Product designs may vary from those illustrated on our website and are represantative of illustrational purposes only
Your Account
If you register for an account on this website it is your responsibility to ensure the confidentially of your username and password so that no unauthorised persons have access to them. If your password becomes available to anyone else you should let us know immediately in order for us to take the necessary steps to protect your account. For your security we do not store card details, for more information about your privacy while using chickensho.co.uk please see our privacy policy.
Statement
1 We are The Chickenshop, a division of Duncan Reid Limited. In these terms we refer to ourselves as (The) Chickenshop.
2 Any email or any acknowledgement by us of a receipt of an order placed by you does not mean that we have accepted your order. Acceptance of your order and completion of the contract between you and Chickenshop will take place on despatch to you of the products ordered unless we have told you that we do not accept your order or you have cancelled it.
3. You have the right to cancel an order but we may not be able to prevent it being shipped to you. If you receive your order after you have cancelled, this means we were unable to prevent it being shipped and you must therefore return the goods in accordance with our Returns Policy below.
Because of the nature of our operation and the volume of emails we receive, we recommend that instructions for cancellation are made by phone on 01592 592378 as early in the day as possible. If you are unable to phone us we may not be able to read your email before your order has been processed. Please note we usually process orders from 9.00am during normal working days and your communication may reach us after we have processed your order.
4 Returns Policy
- Items must be returned unused, with all original packing material within 7 working days of delivery
- Items must be unused and in a saleable condition
- Items such as makeup, teeth or underwear must be returned unopened and unused with the tamper seals in place where tamper seals are provided
Before returning anything you must contact us and we will give you a Return Authorization Number (RAN). This number must be included with the returned items otherwise we will be unable to process them.
Include a copy of your email invoice with the goods and return in appropriate packaging.
We do not refund return shipping costs. It is your responsibility to return items to us and we recommend recorded delivery or Royal Mail special delivery. Chickenshop cannot be held responsible for loss or damage to goods whilst they are being returned.
Refunds will be made to the card that was used in the original purchase or a cheque made payable to the cardholder if the card is no longer valid. In the case of cheque payment, a cheque will be issued payable to the original customer. You must follow our instructions for returning goods (see below).
Please note that it is not possible to return items purchased from our website to our Chickenshop Store. You must follow our returns policy and return goods by post.
None of the above affects your statutory rights.
All orders sent from chickenshop.co.uk are sent via recorded delivery and therefore require a signature upon receipt. Normally a 2nd attempt will be made and/or a calling card will be left where you will be responsible to contact/collect your items. If you are unable to take delivery of the goods and they are returned to us, we will contact you and give confirmation of this. If this happens we will issue a refund for the cost of the order minus shipping charges, or if you would like the order sent back to you we will ask for an additional shipping fee. We may at our discretion charge an administration/restocking fee for items being returned to us in this case.
Due to the fact that we use recorded delivery and all parcels must be signed for we are unable to deliver parcels to PO boxes. For more information about shipping please visit our delivery information http://chickenshop.co.uk/pages.php?pageid=6 page
5 We may despatch your order in a number of installments and each dispatch is a separate contract and is not connected to any other dispatch.
6 We will validate your credit/debit card before accepting your order. We will not accept your order if your card is declined at any stage during the processing of your order. We will try to contact you if your card is declined after you have placed your order but we cannot guarantee this.
7 We take reasonable care to protect the confidentiality of your payment card details and have industry standard security measures in place to ensure this, but Chickesnhop is not liable if these details are intercepted by and used by third parties through no fault of our own.
8 You can pay for your order by cheque. Please make your cheque payable to 'Chickenshop.co.uk' and send it with your order to: The Chickenshop, 263 High Street, Kirkcaldy KY1 1NR. If you pay by cheque it may take up to ten days to process and dispatch your order subject to stock availability.
9 The prices quoted on the website are subject to change from time to time. The current price shown on the website at the time of order is the price you will be charged. Any variation to the price shown must be confirmed in writing by Chickenshop before your order is accepted by us. The prices shown against each item includes VAT where applicable but does not include postage and packing charges. These may be added separately depending on the individual order.
10 We will try to make sure that the prices and all other information on the website are accurate but we are not liable for anything that happens due to errors that may appear to the fullest extent permitted by law. Nothing in these Terms and Conditions is intended to limit any rights you might have as a consumer or other statutory rights that may not be excluded or in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
11 All the products on the website are subject to availability. Due to the nature of teh business, we do not guarantee that all items shown on the website are in stock and are available and ready for dispatch. Display of an item on the website is not an indication that the item is in stock.
12 If you have selected an item that is not in stock we will try to contact you as quickly as we can. We will try to do this within 24 hours (except on weekends and bank/public holidays when we normally do not work). Please note that at busy times of the year including prior to Halloween and Christmas we cannot guarantee to contact you within this time.
13 Accepted orders are normally processed & despatched within 24 hours of the order being placed on our website except on weekends and bank/public holidays when we normally do not work. Please note that at busy times of the year including prior to Halloween and Christmas we cannot guarantee this dispatch time.
14 The time for delivery of your order varies according to your chosen method of shipment. Chickenshop has no control over the goods once they are shipped and cannot guarantee that your order will arrive within the time specified by your chosen method of shipment.
15 We will not refund any charges relating to packing and shipping if you fail to take delivery of the goods at the address given by you on your order.
16 This Contract is deemed to have been made in Scotland and is governed by Scottish Law and the parties agree to submit to the exclusive jurisdiction of the Scottish courts as regards any claim, dispute or matter arising out of or relating to this Contract.
17 If your chosen costume is not available for whatever reason and it is clear that the accessories relate to it, we will not dispatch the accessory items you may have included in your order.
